Customer Satisfaction




Customer Service Representatives - persons who cater/ assist to the concerns of the customers (even if the latter throw abusive words/ foul language to them); bowing down to the customers' demands; callboy/ callgirl ang tawag ng karamihan sa kanila, because of the nature of the job (laughs); keyword: CUSTOMER SATISFACTION

Maaaring marami sa inyo ang magdi-disagree sa definition na ibinigay ko sa taas. After all, it's all negative, one-sided point of view. The Philippine government has seen the importance of call center industry especially this time that we are facing a global financial crisis. Ang call centers ang nagsasalba sa ekonomiya ng bansa, according to the Arroyo administration.

Ang nakakalungkot lamang ay ito: after working in a call center, what next? Sabi nila wala daw career improvement sa ganitong uri ng trabaho. You may be earning as much as 18,000 pesos monthly, pero lalaki (not the gender 'male') naman ang eyebags mo dahil sa mga graveyard shifts. terrible, isn't it? pero wala namang magawa ang mga Pinoy dahil ito lamang ang nag-o-offer ng mataas na sweldo sa ngayon. Sacrifice is as important as rice. Staple ika nga.

Kahit ma murahin pa sila ng mga customers, including foreigners, cge lang. Pera eh. Tiis lang. How I wish the government has some sort of plans or security programs for them similar to GSIS/SSS (aside from SSS). But it seems that they are also part of the neglected segment of employment sector including the OFWs.
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